William Joseph Jones (CRD #1030683) Has Customer Dispute Disclosures
William Joseph Jones (CRD #1030683) has been the subject of multiple customer dispute disclosures. According to his FINRA BrokerCheck report (accessed January 14, 2026), his record reflects five customer dispute disclosures. If you have worked with William Joseph Jones and you have concerns about his activity, keep reading.
BrokerCheck link: BrokerCheck
BrokerCheck report: BrokerCheck Report (PDF)
Investor disputes / customer complaints
William Jones’s FINRA BrokerCheck report reflects five customer dispute disclosures. Below are two examples:
Example 1: William Jones’s FINRA BrokerCheck report reflects that on 10/22/2000, a customer dispute was filed alleging common law claims related to stock recommendations and the client’s account transfer instructions. The claimant reportedly sought $75,000.00 in damages, and the matter resulted in an arbitration award of $12,000.00 (NASD Case No. 00-03869; disposition date 03/20/2002).
Award link: Award
Example 2: William Jones’s FINRA BrokerCheck report reflects that on 02/20/1991, a customer dispute was filed alleging fraud, negligence, misrepresentation, and breach of fiduciary duty. Alleged damages were listed as $336,000.00, and the arbitration reflects an award of $44,875.00 (joint and several) (NASD Case No. 91-00099; disposition date 01/22/1992). BrokerCheck further reflects that claims against William Jones were dismissed and the customer’s request for punitive damages was denied.
Award link: Award
In addition to the disclosures summarized above, William Jones’s FINRA BrokerCheck report reflects three other customer dispute disclosures.
Rule summary #1: FINRA Rule 12200
FINRA Rule 12200 generally explains when disputes must be arbitrated in FINRA’s forum—such as when arbitration is required by written agreement or requested by the customer, and the dispute is between a customer and a FINRA member or associated person.
Rule summary #2: FINRA Rule 12904
FINRA Rule 12904 addresses arbitration awards, including that awards are written and signed, served on the parties, and generally final (subject to applicable law).
Why this matters to investors (Regulation Best Interest)
Regulation Best Interest (Reg BI) is a U.S. securities regulation designed to strengthen the standard of conduct that broker-dealers owe to retail investors when making recommendations about securities transactions or investment strategies. Adopted by the U.S. Securities and Exchange Commission and effective as of June 30, 2020, Reg BI aims to enhance investor protection while preserving investor access to brokerage products and services.
Reg BI requires broker-dealers and financial advisors to act in the best interest of the retail customer at the time a recommendation is made, and not to place their own financial or other interests ahead of the customer’s. This represents a higher standard than the historical “suitability” requirement, which only required that recommendations be suitable, not necessarily optimal or conflict-free.
Reg BI is built around four key obligations:
- Disclosure Obligation – Broker-dealers must disclose material facts about the relationship and recommendations, including fees, scope of services, and conflicts of interest.
- Care Obligation – Recommendations must be made with reasonable diligence, care, and skill, considering costs, risks, and alternatives.
- Conflict of Interest Obligation – Firms must identify, disclose, and mitigate or eliminate conflicts, particularly those that create incentives to favor one product over another.
- Compliance Obligation – Firms must establish policies and procedures designed to ensure compliance with Reg BI as a whole.
Importantly, Reg BI applies at the recommendation level, not as a continuous duty like the fiduciary standard applicable to registered investment advisers. Still, it significantly narrows the gap by emphasizing cost considerations, conflict management, and investor-focused decision-making.
Overall, Regulation Best Interest seeks to promote transparency, improve the quality of investment recommendations, and reinforce trust between retail investors and broker-dealers in the U.S. securities markets.
Background information (from BrokerCheck)
Based on his BrokerCheck Report, William Jones reportedly:
Is currently employed by Morgan Stanley and has been registered with the firm since June 1, 2009.
Is registered with 4 self-regulatory organizations and is licensed in 18 U.S. states and territories.
Has passed principal/supervisory exams (including Series 9/10 and Series 8), general industry/product exams (including SIE and Series 7), and state securities law exams (including Series 65 and Series 63).
Was previously registered with firms that include Citigroup Global Markets Inc. and Morgan Stanley DW Inc.
Kurta Law Can Help
If you have worked with William Jones and you have concerns about his activity, you may have legal options. Kurta Law has recovered more than $100 million for investors nationwide and represents investors in FINRA arbitration and other securities-related matters. Contact Kurta Law at 877-600-0098 or info@kurtalawfirm.com for a free consultation.
Helpful resources: FINRA Arbitration | Securities Attorney
For nearly 20 years, Kurta Law has advocated for investors and helped them recover losses from brokers and brokerage firms. If you think you have been the victim of securities fraud or broker misconduct, speak with an attorney. Don’t let securities fraud go unchecked. Start your recovery process today.