Robin Michelle Hatfield (CRD #7605001) Has a Customer Dispute Disclosure on FINRA BrokerCheck

Robin Michelle Hatfield (CRD #7605001) is a broker with a customer dispute on FINRA BrokerCheck. We reviewed her BrokerCheck report on June 29, 2026. It reflects one customer dispute. If you invested with Robin Hatfield and have concerns, keep reading.

BrokerCheck link: BrokerCheck

BrokerCheck report: BrokerCheck Report (PDF)

Investor Disputes / Customer Complaints

Robin Hatfield’s FINRA BrokerCheck Report reflects one customer dispute disclosure. A summary of the dispute is below:

On April 9, 2026, Bankers Life Securities, Inc. and Bankers Life and Casualty received a written client complaint. The customer alleged that, in 2025, a registered representative recommended surrendering a variable annuity. The customer also alleged a recommendation to buy a Bankers Life Flexible Premium Bonus Indexed Annuity. According to the complaint, the representative gave false or misleading information about features and fees. The pending dispute seeks $115,173.47 in damages. Robin Hatfield’s FINRA BrokerCheck Report lists the matter as pending. The firms reviewed the recommendation and stated that all features and fees were properly disclosed.

Rule Summary #1: FINRA Rule 2330 (Deferred Variable Annuities)

FINRA Rule 2330 applies to recommended purchases and exchanges of deferred variable annuities. It addresses customer information, key features, costs, surrender charges, and supervisory review.

Rule Summary #2: FINRA Rule 2111 (Suitability)

FINRA Rule 2111 requires a reasonable basis for a recommendation. A broker must consider the customer’s investment profile, including risk tolerance, time horizon, and liquidity needs.

Why This Matters to Investors (Regulation Best Interest)

Regulation Best Interest (Reg BI) is a U.S. securities regulation. It strengthens the standard of conduct that broker-dealers owe to retail investors. It applies when they recommend securities transactions or investment strategies. The U.S. Securities and Exchange Commission adopted Reg BI. It became effective on June 30, 2020. Reg BI aims to protect investors while preserving access to brokerage products and services.

Reg BI requires broker-dealers and financial advisors to act in a retail customer’s best interest at the time of a recommendation. They must not place their own financial or other interests ahead of the customer’s. This standard is higher than the older “suitability” rule. Suitability meant a recommendation only had to be appropriate. It did not have to be the best option or free of conflicts.

Reg BI has four key obligations:

Disclosure Obligation – Broker-dealers must disclose material facts about the relationship and the recommendation. This includes fees, the scope of services, and conflicts of interest.

Care Obligation – Broker-dealers must use reasonable diligence, care, and skill. They must consider costs, risks, and alternatives when making a recommendation.

Conflict of Interest Obligation – Firms must identify conflicts of interest. They must disclose them and mitigate or eliminate them. This includes conflicts that create incentives to favor one product over another.

Compliance Obligation – Firms must maintain policies and procedures. Those policies should be designed to ensure compliance with Reg BI as a whole.

Reg BI applies to each recommendation. It is not a continuous duty like the fiduciary standard for registered investment advisers. Even so, it narrows the gap. It puts more focus on costs, conflicts, and investor-focused decision-making.

Overall, Regulation Best Interest promotes transparency. It also aims to improve the quality of investment recommendations. It is designed to reinforce trust between retail investors and broker-dealers in the U.S. securities markets.

Background Information (from BrokerCheck)

Based on her FINRA BrokerCheck report, Robin Hatfield:

Is currently registered with Bankers Life Securities, Inc.

Has one customer dispute disclosure listed on her report.

Is associated with a Hurricane, West Virginia office.

Kurta Law Can Help

If you worked with Robin Hatfield and have concerns, Kurta Law may be able to help you evaluate legal options. To speak with Kurta Law, call (877) 600-0098 or email info@kurtalawfirm.com.

Helpful resources: Variable Annuities | Securities Attorney

For nearly 20 years, Kurta Law has advocated for investors and helped hold financial professionals accountable. Our firm represents clients nationwide in securities arbitration and related disputes. If you believe a broker or firm mishandled your account, an attorney can review the facts and discuss next steps.