Phyllis Anne Henderson (CRD #1343053) Has a Customer Dispute Disclosure on FINRA BrokerCheck

Phyllis Anne Henderson (CRD #1343053) is a broker with a customer dispute on FINRA BrokerCheck. We reviewed her BrokerCheck report on March 26, 2026. It reflects one customer dispute. If you invested with Phyllis Henderson and have concerns, keep reading.

BrokerCheck link: BrokerCheck

BrokerCheck report: BrokerCheck Report (PDF)

Investor Disputes / Customer Complaints

Phyllis Henderson’s FINRA BrokerCheck Report reflects one customer dispute disclosure. A summary of the dispute is below:

On December 22, 2025, a customer alleged Phyllis Henderson recommended an unsuitable investment. The customer sought $215,990 in damages in a pending FINRA arbitration. Phyllis Henderson FINRA BrokerCheck lists the product as Equity Listed (Common & Preferred Stock). Thinkequity LLC was the employing firm listed for the activity. Phyllis Henderson FINRA BrokerCheck also states Henderson was named as a respondent due to her role as Chief Compliance Officer.

Rule Summary #1: FINRA Rule 2111 (Suitability)

FINRA Rule 2111 requires a broker to have a reasonable basis to believe a recommendation is suitable for the customer. Suitability disputes often focus on risk, time horizon, liquidity needs, and the customer’s financial profile.

Rule Summary #2: FINRA Rule 3110 (Supervision)

FINRA Rule 3110 requires firms to maintain a supervisory system and written procedures designed to achieve compliance with securities laws and FINRA rules. When a dispute involves a recommended security, supervision questions can arise about how the transaction was reviewed and monitored.

Why This Matters to Investors (Regulation Best Interest)

Regulation Best Interest (Reg BI) is a U.S. securities regulation. It strengthens the standard of conduct that broker-dealers owe to retail investors. It applies when they recommend securities transactions or investment strategies. The U.S. Securities and Exchange Commission adopted Reg BI. It became effective on June 30, 2020. Reg BI aims to protect investors while preserving access to brokerage products and services.

Reg BI requires broker-dealers and financial advisors to act in a retail customer’s best interest at the time of a recommendation. They must not place their own financial or other interests ahead of the customer’s. This standard is higher than the older “suitability” rule. Suitability meant a recommendation only had to be appropriate. It did not have to be the best option or free of conflicts.

Reg BI has four key obligations:

1. Disclosure Obligation – Broker-dealers must disclose material facts about the relationship and the recommendation. This includes fees, the scope of services, and conflicts of interest.

2. Care Obligation – Broker-dealers must use reasonable diligence, care, and skill. They must consider costs, risks, and alternatives when making a recommendation.

3. Conflict of Interest Obligation – Firms must identify conflicts of interest. They must disclose them and mitigate or eliminate them. This includes conflicts that create incentives to favor one product over another.

4. Compliance Obligation – Firms must maintain policies and procedures. Those policies should be designed to ensure compliance with Reg BI as a whole.

Reg BI applies to each recommendation. It is not a continuous duty like the fiduciary standard for registered investment advisers. Even so, it narrows the gap. It puts more focus on costs, conflicts, and investor-focused decision-making.

Overall, Regulation Best Interest promotes transparency. It also aims to improve the quality of investment recommendations. It is designed to reinforce trust between retail investors and broker-dealers in the U.S. securities markets.

Background Information (from BrokerCheck)

Based on her FINRA BrokerCheck report, Phyllis Henderson:

Is currently registered with Thinkequity LLC.

She has passed the Securities Industry Essentials (SIE) exam. Phyllis Henderson has also passed Series 7, Series 24, Series 14, Series 79TO, Series 99TO, and Series 63.

She was previously registered with firms that include Wilmington Capital Securities, LLC, Fordham Financial Management, Inc., and Emerald Bay Capital Management, LLC.

Kurta Law Can Help

If you have worked with Phyllis Henderson and you have concerns about her activity, Kurta Law may be able to help you evaluate your legal options. To speak with Kurta Law, call 877-600-0098 or email info@kurtalawfirm.com.

Helpful resources: Securities Attorney | Security Fraud

For nearly 20 years, Kurta Law has advocated for investors and helped hold financial professionals accountable. Our firm represents clients nationwide in securities arbitration and related disputes. If you believe a broker or firm mishandled your account, an attorney can review the facts and explain possible next steps.